Help and Support Channels

  • 1 hour ticket response time
  • A 1–hour Ticket Answer Guarantee

  • Our customer support team is working nonstop to attend to all your help questions. Every single ticket you post to us is going to be taken care of within maximum 60 mins. If your issue requires aid from an admin, we will forward the ticket to the technician in charge and will notify you that the situation is being resolved.

  • Top quality support service
  • Professional Technical Assist Service

  • We’ll be online for you round the clock to offer help and client support and to help you with any difficulty that you might encounter while controlling your virtual server. We can easily support all pre–installed software, like your OS, server management panel (based on the VPS type) and the Web Control Panel produced solely by us.

  • Intuitive help center
  • An Educational Help Section

  • An exhaustive and consistently updated knowledge base is integrated into our custom–built Web Control Panel. It offers you quick tips on how to carry out all the standard site maintenance jobs. The Help section gives you exhaustive how–to article tutorials and step by step video lessons. You can access the Help zone by clicking the Help or Video buttons in the top right side of each Control Panel section.