1 hour ticket response
Fast support is our most essential objective and that is why we’ve got a team of skillful client support engineers who are eager to provide a swift answer to any question that you could possibly have. Simply submit your technical support ticket from the Web Control Panel and we’ll reply within 1 hour at the latest. Actually, we strive hard and aim for a 20–minute helpdesk ticket response time.
A Premium Client Support Service
Each member of our client service staff has many years of experience in the Linux cloud hosting field and most of them have worked for us for at least five years. They all are ready to respond to all your queries in the most efficient way possible.
An Easy–to–Navigate Help Section
Integrated into the Web Control Panel is an easy–to–navigate Help section, which features different information sources. You can search through a regularly updated knowledgebase featuring web hosting account management articles and website administration articles, check out the instructional video tutorials or take a look at our F.A.Q. library.