Although this isn't the keyaspect to help you distinguish a trustworthy cloud hosting provider from a bad one and a reseller from a real provider, being able to call and talk with a live person is an indicator that you aren't using the services of a one-person company and that you will be able to get in touch with someone when you're in need of support. The telephone support for website hosting services may vary from standard to professional, which means that the issues which can be resolved through a call differ depending on the specific supplier. In the general case, these matters are simpler and feature billing or first level technical issues because more complex problems generally need a support ticket where both you and the sysadmins can track the proceedings with a particular situation. However, the option to phone call your supplier can save you a lot of time and efforts for the countless small issues which may eventually show up when you manage your website hosting account.

Phone Support in Cloud Hosting

Because we have live telephone support 14 hrs daily, you have the option to get in touch with us and speak with one of our customer support agents to find out more about all Linux cloud hosting that we offer and ensure that our servers meet the system requirements for your sites before purchasing anything. For your convenience, we now have phone numbers on 3 different continents so that you are able to call the one closer to you - in the United States of America, Great Britain or Australia. In case you are already an existing customer, you'll be able to call about general and billing matters, or even about some tech ones. In case the situation is strictly technical or it needs more time to investigate, you should employ our ticketing system, that will allow both you and our tech support crew to monitor the info supplied by both sides.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to assist you when you have any questions about the semi-dedicated server plans that we supply. Whether you wish to find out more about the plans, you have a billing issue or some general issue, you can call us. Despite the fact that some more technical problems could require a support ticket in order to give time to our tech support crew to analyze, we are able to help you with many tech questions over the phone as well, saving you time and efforts. As we have data centers on three different continents - in the United states of America, the United Kingdom and Australia, we have local telephone lines in all of these countries as well. If you're in another country, we have an international number where you are able to get in touch with us.