In case you have a site, a problem could always occur and it does not automatically need to be connected with the web hosting service. For example, something might go wrong when you bring an Internet application up to date or some critical content could be modified or erased by mistake. No matter what the nature of the problem is, you will need to touch base with the customer care team and request them to retrieve a backup or to assist you in troubleshooting the problem that you’re experiencing. How timely they will do this will predetermine the span of time that your sites will be down. For some websites like community sites or online shops, a repeated outage often equals losing visitors and money. Having said that, it is of critical importance that you use the services of a web hosting company that offers not only a very good support service, but also a prompt one.

One-Hour Response Guarantee in Cloud Hosting

Our guaranteed max reaction time for any helpdesk ticket that you submit or any e-mail that you send is just one hour, even in case you contact us on weekends and legal holidays. Whatever the nature of your issue or query might be, we will lend you a helping hand straight away and will supply you with the needed information to resolve any problem with your websites. The actual reaction time usually does not exceed fifteen to twenty minutes, which is the reason why you can just forget about waiting around for hours and hours on end to get a problem resolved or what is even worse – waiting all day only to get an answer that more information is needed while nothing’s sorted out. We’ll offer you assistance in a timely fashion just because we know how invaluable time can be in the dynamic digital space. The 1-hour reply time guarantee is valid for any billing or technical inquiry that you might have concerning our Linux cloud hosting.

One-Hour Response Guarantee in Semi-dedicated Hosting

With a semi-dedicated server account from us, you can take full advantage of our amazingly fast support service. You’ll receive a reply to any support ticket submitted through the web hosting Control Panel or e-mail sent to our tech and customer support team within the hour. The response time is guaranteed and it is valid regardless of the matter – billing or technical. Often, it takes significantly less time to explore and eliminate a problem. We’ll provide you with more details in case the solution entails something that has to be done on your end. In case you get in touch with us during legal holidays or weekends, the response time will be the same and given the fact that our support team is available to you around the clock, you will obtain swift help for practically any billing, technical or general issue regardless of what time it is.