A ticketing system is the most popular means of communication that web hosting companies offer to their clients. It is most often part of the billing account and is the most effective way to handle a problem that takes a certain period of time to investigate or that has to be escalated to a system administrator. Thus, all comments supplied by either side will be kept in the exact same place in case someone else wants to work on the problem at hand and the info already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most web hosting platforms is that it is separate from the web hosting Control Panel, which goes to say that you’ll need to log in and out of no less than two accounts to carry out a certain procedure or to get in touch with the hosting company’s client care team. If you would like to administer several domain names and each one is hosted in a separate account, you will need to use even more accounts at the same time. Plus, it could take a significant amount of time for the hosting provider to reply to your tickets.

Integrated Ticketing System in Cloud Hosting

In stark contrast to what you may find with lots of other hosting companies, the support ticket system that we use with our Linux cloud hosting is part of the Hepsia hosting Control Panel, which is included with all accounts. You won’t have to memorize different sign-on credentials, as you will be able to manage your tickets and the hosting account itself in one place. So, if you’ve got an enquiry or face a predicament, you can contact our technical support team representatives straight away. Our ticketing system comes with an intelligent search mechanism. This means that even if you’ve opened multiple tickets through the years, you’ll be able to find the one that you want without effort. Besides, you can check knowledge base recommendations for solving commonly met issues.

Integrated Ticketing System in Semi-dedicated Hosting

We believe that it’s more efficient to manage everything in one single place, which is why we have incorporated a ticketing system into the in-house developed Hepsia hosting Control Panel, which is available with each single semi-dedicated server plan. This will permit you to handle the communication with our support staff together with your server, which implies that you won’t have to memorize one more user name for another system. You’ll be able to open a new ticket or to track the status of an old one with less than several clicks while you’re browsing the content hosted in your semi-dedicated account. Also, you can search through older tickets using a clever search function or read applicable help articles with solutions to common challenges. The inbuilt trouble ticket system is closely monitored 24-7-365 with the maximum response time being just 1 hour, so there will always be somebody to help you.