24/7 Customer Support in Cloud Hosting
All of our Linux cloud hosting come with 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring for our web hosting services before you make a purchase or you're an existing client and you have any question or some problem, you can contact us any time, which includes weekends and holidays. We have numerous channels to get in touch with us - a couple of phone lines globally for your convenience and live chat support for billing, pre-sales and general questions; e-mail messages and support tickets for more complex matters or any troubles which require extra time to research and take care of. Unlike many other web hosting service providers, our trouble tickets come with a guaranteed maximum response time of only 1 hour, so regardless of what your problem is, it'll be resolved timely and you won't waste days so as to have something fixed.
24/7 Customer Support in Semi-dedicated Hosting
We're aware how essential it is to receive prompt help, particularly when your web site is not running effectively for some reason. Our semi-dedicated packages include 24/7 customer and technical support, consequently if something happens, you'll be able to use plenty of ways to get in touch with us - phone line with several local numbers around the globe, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and common matters, so that if you do not have an account yet, for example, you can get more info regarding our solutions, or we will assist you with less difficult technical matters. The second two methods are for strictly tech problems or anything that is more time-consuming since it's more convenient to follow the correspondence between you and our support crew. The warranted maximum answer time for them is merely 1 hour, the actual one - 15-20 min, therefore you won't need to wait for an entire day so as to get support like you may need to do when using the services of other service providers.
24/7 Customer Support in VPS
Using our Linux VPS, you will not ever need to wait for more than 1 hour so as to receive assistance for any kind of difficulty that you could have regarding the server or the software which comes pre-installed with it. We guarantee this short reply time for all tickets which you open from your billing Control Panel or e-mail messages that you send to our technical support team. Furthermore, we have local telephone numbers in a number of countries around the world plus a live chat service where we can easily help you with billing, pre-sales and common questions. Customer and tech support is available 24/7/365 through the different methods of communication, so whatever your question or problem is, there is always someone to help you out quickly. In the event that you need assistance with third-party software, that you cannot install or which gives you troubles, you're able to take full advantage of the Managed Services upgrade package that we supply for all our VPS plans.